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Back to Product Page > Q&A |
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Order Step-by-step
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How to place an order?
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Order By:
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How many days in advances to place an order?
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Can I choose any flavors of the cake?
- Selected fresh fruits and ingredients
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What is the price?
💰 Different prices are based on different cake styles and sizes.
https://www.dreamcake.com.hk
(Price shown on website)
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Can I customize the cake style?
There are lots of cake styles on our website, you can mix and match, even make change of the colors, name, message, hand-made doll, toys, decoration etc. We welcome customers to customize and personalize the cake style. Please contact us on WhatsApp to get more information.
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How to find my ideal cake style quickly?
- Search bar🔎 at the top-right corner of the website
- Enter keywords
- Search result shows the relative cake style
- Click the photo to get the price and details
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Any discount or special price?
🔶
Limited offer: for more information please visit:
https://www.dreamcake.com.hk
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Any discount or special price?
The weight in pounds is the cake weight, excluding fondant and other decorations
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Can I make change of my order?
Any changes please refer to us at least 1 week in advance so that we can have enough time for preparing
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How to storage and serve the cake?
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How to store products?
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Fondant cake/ Cream cake:
Please store in the refrigerator between 0 and 4 degrees celsius.
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Bombshell Cake:
- If there is no cake in the ball, it can be stored in a refrigerator between 0 and 4 degrees celsius or air-conditioning place, avoid direct sunlight.
- If there is cake in the ball, please store it in a refrigerator between 0 and 4 degrees celsius.
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Cup cakes:
- For cream cupcakes, please store them in a refrigerator between 0 to 4 degrees celsius.
- For fondant cupcakes, please store them in a refrigerator or
an air-conditioned place at 0 to 4 degrees celsius to avoid direct sunlight.
*All the above products do not contain preservatives and are best consumed on the day of pickup*
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Cookies:
It can be stored in air-conditioning place, avoid direct sunlight. Please consume it within one week.
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In what packaging will my cake be delivered?
Complete packaging, comes with box, plastic bag, candles and knife.
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Is it safe to eat the cake ordering from Dream Cake Ltd?
Licence number: 2951810598
Food safety and hygiene are our most important concern. Dream Cake Ltd is issued with a Food Factory License by Food and Environmental Hygiene Department. You can enjoy our cake with peace of mind.
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How to make a payment?
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After placing an order, you will receive an Order Confirmation within 2 days via WhatsApp. You should check the details of the order carefully and make fully payment by transferring to HSBC. Please also provide the deposit receipt and order number for confirmation.
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How to collect?
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Delivery or self pick up
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Self pick up
Mon to Sat: 10:00 - 19:00
Sun and Public Holiday: 10:00 - 13:00
* (Sun and Public Holiday 10:00– 13:00)
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Delivery
The list below shows the delivery fee depends on different area and district. (No door-to-door service, if needed additional charges$80)
Kowloon Area |
Tseung Kwan O, Kwai Chung, Tsuen Wan |
$150 |
Fei Yue Shan (Kowloon Peak) |
$180 |
Tseung Kwan O Industrial Estate |
$150 |
Kowloon |
$120 |
New Territories Area |
Clear Water Bay |
$240 |
Sai Kung, Tai Mong Tsai, Pak Tam Chung |
$270 |
Tai Wai, Sha Tin, Fo Tan, Ma On Shan, Tai Po, Tai Wo |
$180 |
Tai Po Village House, Tai Po Barbecue Sites, Hong Lok Yuen, Whitehead (Pak Shek), Sheung Yue River, Hong Kong Science Park, Little Egret Restaurant |
$240 |
Fanling, Sheung Shui, Wu Kai Sha |
$180 |
Tai Mei Tuk, Sha Tau Kok, Lok Ma Chau, Fairview Park, Lau Fau Shan |
$270 |
Ting Kau, Sham Tseng, Tsing Yi |
$180 |
Tuen Mun, Tin Shui Wai, Yuen Long |
$180 |
Shek Kong, Lam Tsuen |
$240 |
Ta Kwu Ling |
$300 |
Tung Chung |
$270 |
Ma Wan (10:00AM-4:00PM) |
$240 |
Hong Kong Disneyland, Hong Kong International Airport |
$360 |
Sunny Bay, Discovery Bay (=Lantau Island) |
$480 |
Hong Kong Island |
Siu Sai Wan, Happy Valley, Kennedy Town, The Westwood, Sai Wan (Western District / Western), Tai Hang, Stubbs Road, Hong Kong Cricket Club ( Wong Nai Chung Gap Road), Braemar Hill (North Point) |
$180 |
Chai Wan, Heng Fa Chuen, Shau Kei Wan, Sai Wan Ho, Taikoo, Quarry Bay, North Point, Fortress Hill, Tin Hau, Causeway Bay, Wan Chai, Admiralty, Central, Sheung Wan |
$150 |
Mid-Levels (West, Central, East) |
$180 |
The Peak |
$240 |
Pokfulam, Aberdeen, Wong Chuk Hang, Ap Lei Chau, Ocean Park |
$180 |
Shouson Hil, Deep Water Bay, Repulse Bay, Aberdeen Marina Club (AMC), Hong Kong Parkview, Aberdeen Boat Club |
$240 |
Redhill Peninsula, South Bay, Chung Hom Kok, Stanley, Tai Tam, Shek O, Cyberport, Residence Bel-Air |
$240 |
🚚 Delivery time starts at 9:00 am
(that is, the delivery time slot is: 9:00 am to your cake time)
The actual delivery time will be arranged according to
the region of the day and will be notified the day before delivery.
For designated time delivery, the surcharge is HK$100
🚚 Adverse Weather Arrangements:
In case of Tropical Cyclones No.8 or above,
or Black Rainstorm Warning Signal.
All self-pickup/delivery will be suspended and postponed until it is cancelled.
We will call or WhatsApp to notify customers
delivery and pick-up arrangements
If you want to change the pickup date due to typhoon,
you must notify at least two days in advance at 9:00 am or before.
If the date is changed after the deadline, we will have the right to charge
the material cost (depending on the completion of the cake)
If you have any questions, please contact us
(WhatsApp/Call: 21917768/6771 5981)
🔶 Refund policy:
We does not provide any refunds.
If the customer wants to change the pickup date,
please contact us at least one week in advance.
If some materials have been prepared,
the customer needs to pay the relevant fees.
The remaining amount paid can be ordered within one year.
🙋 Follow and read our updates
1. Website: https://www.dreamcake.com.hk
2. Facebook: Dream Cake - 3D Cake 3D 蛋糕 立體蛋糕
3. Instagram: @dreamcakeltd
(Last updated date:2024/03/27)
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